Placing An Order
- What is the Actual Process for Placing an Order?
- How can I Place an Order?
- What is Your Minimum Order?
- What is Considered a Rush Order?
- What Additional Charges will I Incur When I Place an Order?
- Are There Additional Charges if I print in more than One Color or One Location?
- What are Your Payment Options?
- Corporate Accounts
- What if I Do Not See an Item that I am Looking For?
Minimum Order Size
Samples and Proofs
- What are Overruns/Underruns?
- What is Your Sample Policy?
- Why are There Price Breaks?
- If I Plan to Resell These Items, What do I Need to Provide Logo Expressions?
- Why Does the Final Product Color Vary from what I saw On-line (or in a Catalog?)
About My Order
- What are your requirements for artwork?
- Can you Help Me Prepare My Artwork?
- Where Should I send My Camera Ready Art?
Use of Trademarks
What are Promotional Products?
Promotional products are any items imprinted with your logo or message. From pens to tee-shirts, mugs and more, promotional products drive your message home and leave a lasting impression - a tangible item for the recipients to see your name. Long after the recipient receives their item they will remember your company whenever they use or see the item they have received. Promotional products encourage, inspire and remind while advertising and/or promoting your company and message.
What are Promotional Items used for?
- Business Gifts
- Event Marketing
- Trade Shows
- Employee Relations
- Public Relations
- Motivation and Incentives
- Traffic Building
- Recognition / Service Awards
- Brand Awareness
- Souvenir / Remembrance
- Safety Programs
- Product Rollouts
- Direct-Mail Marketing
Placing An Order
What is the Actual Process for Placing an Order?
This is a simple process. After you have called (877-603-LOGO) or filled out our request form and we have determined which item you are interested in we will fax over a sales order for you to approve. After we received your sales order approval we will fax you a paper proof of the artwork for your order. When the approval for the art has been received our company will process a purchase order and send it to our supplier. After your order is printed it will ship from the factory to you (or any place you need the items to ship to). The invoice will follow thereafter, unless you have prepaid for the order.
How Can I Place an Order?
From a product page on our site please submit the quote request form and we will get started with placing your order. You can also call in your order to 1-877-603-5646. Our office hours are Monday -- Friday 7:00am through 5:00pm Pacific Time.
What is Your Minimum Order?
Please see our Minimum Orders section.
What is Considered a Rush Order?
Please note that normal production time for custom imprinted orders is 10 working days, plus shipping time. Any order needed in less time than this time will incur rush charges. Note: some suppliers offer "Rush Service". Additional charges for "Rush Service" will apply. Please be sure to get a freight estimate for your Rush Orders! Also, be sure to tell your sales representative the exact date that you need to have your items in-hand (the deadline date or event date).
What Additional Charges Will I Incur When I Place an Order?
The price you see is called the "per unit price". Additional charges include, but are not limited to: set-up or screen charges, PMS charges, freight charges, and overruns. All products are shipped F.O.B. factory. Freight will be prepaid and added to your invoice.
Are There Additional Charges if I Print in More Than One Color or One Location?
Yes, please call for additional charges for two or more color imprint color, additional locations, or for PMS color matches.
What are Your Payment Options?
We accept VISA, Master Card or a company check. For your convenience we will also accept American Express for an additional 5% surcharge. First orders must be prepaid in full. Our terms are Net 30 for approved accounts. Note: the invoice date is the date that the order ships. A late charge will apply to invoices that are paid late. We do not ship orders COD.
We will be happy to set up a corporate account. Please download our credit application from the link below. Credit review typically takes 3 weeks and new orders will need to be pre-paid until the review process is complete. If your order is urgent, please use a credit card or call us to make other arrangements.
Corporate Account Credit Application [PDF, 10KB]
What if I Do Not See An Item that I am Looking For?
We have many resources to help you find what you're looking for. Please call our office and we will help locate the item for you. There are over 500,000 items to choose from!
Minimum Order Size
There are no order processing fees on customized orders over $400.00 or blank orders over $250.00.
Small Orders: Customizable Merchandise
In order to be able to provide our clients with the ability to place small orders for custom merchandise, we are pleased to offer the option of placing orders as small as $250.00.
If your order totals less than $400.00, excluding shipping and taxes, LOGO Expressions will automatically add a $60.00 order processing charge to your order. This fee will be waived if you are placing multiple orders at the same time that total at least $800.00. In the case of reorders, this fee will be reduced to $30.00.
In rare cases, factory less than minimum charges may be required in addition to LOGO Expressions order processing charge.
Small Orders: Blank Merchandise
An order processing charge of $10.00 will be added to all blank merchandise orders under $250.00.
Samples and Proofs
Samples - Purchase with Confidence
We are happy to offer you free samples to help you with your purchase decision.
Here's how it works:
- LOGO Expressions will provide up to two free samples to our existing customers. We will even pay for ground shipping.
- If you are a new customer we are happy to take care of ordering samples for you for the cost of the sample plus a $15.00 handling fee. The cost of the sample will be deducted from your order once you place it, so the sample ends up costing you nothing.
- Samples can be ordered by emailing or calling a Promotions Specialist M-F 7:30am-5:30pm PST at 877-603-LOGO (5646)
- Once you become a customer you can expect an increasingly lenient sample policy as we continue to work together on future projects.
- Due to occasional misuse of our sample policy, we reserve the right to refuse free samples to any party at our discretion.
- If you require expedited shipping we can use your UPS or Fed Ex account number or charge your credit card - it's up to you!
- If you have any questions about our sample policy please call us M-F 7:30am -5:30pm PST for personal assistance!
eProof - Free with Every Order
- Our expertly trained artists will prepare an electronic proof of your artwork, and even make recommendations if you would like assistance. These eProofs can be emailed or faxed to you for your review and are typically sent along with your Order Acknowledgement.
- We can actually produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits.
- Pre-production proofs typically incur an additional charge of approximately $50.00, plus the price of the item, screens and setups and can add 5-10 days to the order process as the factory needs to set up to run just one item. Please let your Promotions Specialist know if you would like a Pre-production proof.
What are Overruns/Underruns?
Overruns are created because most suppliers in our industry print a small percentage over the requested quantity (they do this in case they find some poorly printed pieces in the order when the product is checked by their QC depts.) Some suppliers ship +/-5%, others +/-10%, and other suppliers ship the exact quantity. The bottom line is you will only be billed for the exact number of items that you receive. We reserve the right to ship and bill you up to 10% over or under the quantity ordered (plastic bags are up to 25%). If the order is placed with a credit card your card will automatically be charged after the order ships for any overruns or additional freight costs.
What is Your Sample Policy?
We are happy to send you samples and charge you accordingly (item plus freight). Note: the amount of the sample/freight will be applied to the cost of your order when placed.
Why are there Price Breaks?
The more you buy – the more you save! Prices are per piece, based on the quantity you order. Most prices include a one color, one location imprint, except where otherwise noted. Important note: pricing is subject to change without prior notification. Call our office for price verification. For your information, some products can be ordered in "less than minimum" quantities. Please call for additional charges.
If I Plan to Resell These Items, What Do I Need to Provide Logo Expressions?
We would need to get your Resale Number and a Copy of your Resale Certificate that we will keep on file.
Why Does the Final Product Color Vary From What I Saw On-line (or in a Catalog)?
Product colors vary due to variations in monitors and photography. The product color you end up with might vary a little from what you see. Please order a sample if the final product color is important to you.
About My Order
How Can I Check the Status of My Order?
E-mail us at firstname.lastname@example.org or call 877-603-LOGO (5646). Our office hours are Monday through Friday 8:00 a.m. through 5:00 p.m. Pacific Standard Time.
What if I Have a Problem with My Order?
We strive for 100% customer satisfaction. If, for any reason, you are unhappy with your order please e-mail our Company President: Sandra Moffitt at Sandra@logoexpressions.com. Important Note: claims for defects, damages, and shortages MUST be reported in writing within 30 days of delivery. Logo Expressions Inc. will not take responsibility for claims after that period.
What are your requirements for artwork?
Can you Help Me Prepare My Artwork?
If you don't have camera-ready artwork, just fax or mail us your business card or letterhead with your logo. Our art department can prepare it for you! Art charges will apply. We can quote on the cost to create your artwork and let you know an approximate charge.
Where Should I send my Camera Ready Art?
Please mail your camera-ready artwork to email@example.com. We are PC-based but have capability of accepting files from both Macintosh and Windows-based computers. Call our Art Department at 877-603-LOGO (5646) before sending art, to receive specific guidelines for e-mailing your artwork. Or, please click on the "Art" tab on this website for art specifications.
Use of Trademarks
About the Use of Trademarks on Our Site
Logos shown on products on our web site appear only to illustrate the products we offer and the variety of ways in which they can be decorated. The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that Logo Expressions owns the rights to those trademarks, or that Logo Expressions would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy.
Additionally, the contents of the Logo Expressions web site, including, but not limited to, the arrangement and assembly, text, graphics, logos, button icons, images, audio clips and software, are copyrighted materials owned by Logo Expressions. You may use our web site and its contents as a shopping resource for non-commercial use only.
About the Customer's Right to Use Trademarks
Any customer ordering custom-imprinted merchandise from Logo Expressions represents and warrants to Logo Expressions that he or she has the unrestricted right and authority to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property in the way it is applied to promotional merchandise. Purchase of merchandise from Logo Expressions in no way, shape or form grants a customer permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to a customer.
To use any logo a customer MUST have written permission from the registered owner of the logo or trademark, or be an authorized agent or affiliate of the registered owner of the logo. A customer may NOT use any logo in a manner that may infringe copyright laws. A customer also may NOT use any logo in a vulgar, illegal, and/or unlawful manner. Logo Expressions assumes no responsibility for damages or any wrong doing that the purchaser may cause using a logo. Logo Expressions shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased through Logo Expressions. Logo Expressions will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Logo Expressions will reserve the right to refuse orders from any customer who has violated or otherwise infringed upon the intellectual rights of others.