Privacy Policy
Last modified: November 10, 2025
At Specialized Office Systems, Inc. (operating as Logo Expressions), we recognize that privacy is important. This Privacy Policy applies to all products, services, and websites offered by Specialized Office Systems, Inc. or its subsidiaries or affiliated companies (collectively, "our services"). Our services include providing custom promotional products through our website at https://www.logoexpressions.com. In addition, where more detailed information is needed to explain our privacy practices, we may post supplementary privacy notices to describe how particular services process personal information.
If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:
Privacy Matters c/o Specialized Office Systems, Inc.
19235 N. Cave Creek Rd, Suite 100
Phoenix, AZ 85024 USA
You can also reach us by phone at +1-877-603-5646 (toll-free customer service).
Information We Collect and How We Use It
We collect information to provide better services to our users, from understanding basic usage patterns to enabling personalized experiences. We may collect the following types of information:
Information You Provide
When you interact with our services, such as requesting a quote, signing up for an account, or contacting us, we may ask for personal information including your name, email address, phone number, and other details necessary to fulfill your request. For admin access, we use login credentials to authenticate users. We may combine this information with data from other services or third parties to improve your experience and the quality of our offerings.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance functionality, analyze usage, and support advertising. Cookies are small files stored on your device that help us recognize returning visitors, maintain sessions, and track interactions.
- Google Analytics 4 (GA4): We use GA4 to collect and analyze data about how users interact with our site. This includes first-party cookies such as _ga (expires after 2 years, used to distinguish unique users) and _ga_<container-id> (expires after 2 years, used to persist session state). These help us understand site traffic, user behavior, and improve our services. When linked to Google Ads, additional cookies may be set for advertising and measurement purposes, such as tracking conversions from ads.
- Google Ads: We use Google Ads for conversion tracking, remarketing, and enhanced conversions. This involves cookies like _gcl_au (expires after 90 days, used to experiment with ad efficiency across websites), _gcl_aw (expires after 90 days, stores click information for conversions), and similar first-party cookies set by the Google Tag. These track actions such as quote requests, phone call clicks, and other conversions following ad interactions, helping us measure ad performance and show relevant ads on other sites. Enhanced conversions may involve hashing customer-provided data (e.g., email, phone number, first and last name) for privacy-protected matching. We only share this obfuscated, hashed data with Google and do not share raw personal information.
- Tawk.to Live Chat: Our live chat feature, powered by Tawk.to, uses cookies to enable real-time support and maintain chat continuity. Examples include __tawkuuid (persistent, identifies returning visitors and stores preferences for personalized greetings), TawkConnectionTime (session-based, manages connection duration), and ss (session-based, handles chat sessions). These cookies collect data like browsing actions, IP address, browser type, and usage patterns to improve chat functionality, display time-based offers, and analyze visitor interactions.
- Internal Cookies: We use PHP session cookies (e.g., PHPSESSID, session duration) for maintaining user sessions and anti-spam purposes, such as verifying form submissions. These help prevent automated abuse without storing personal data beyond what's needed for session management. Additionally, login cookies are set on our admin pages to authenticate authorized users and maintain secure access. We also employ obfuscated form fields (honeypots) as a non-cookie-based method to detect and prevent spam submissions.
Third-party vendors, including Google, may use cookies to serve ads based on prior visits to our site. We use remarketing with Google Analytics and Google Ads to advertise online.
Log Information
When you access our services, our servers automatically record information such as your web request, IP address, browser type, referring/exit pages, date and time of your request, and cookies that identify your browser or account.
User Communications
When you email or communicate with us (e.g., via live chat), we may retain those communications to process inquiries, respond to requests, and improve services.
We process personal information only for purposes described in this Privacy Policy, including:
- Providing and improving our services, such as displaying customized content.
- Auditing, research, and analysis to maintain and enhance our offerings.
- Measuring ad effectiveness and conversions.
- Ensuring technical functionality and security.
- Developing new features.
We process personal information on servers in the United States and may use third-party processors as described below.
Choices for Personal Information
Most browsers allow you to control cookies, including refusing them or deleting them. However, disabling cookies may limit functionality, such as chat features or personalized experiences.
You may opt out of Google's use of cookies for personalized advertising by visiting Google's Ads Settings. Alternatively, opt out of third-party vendors' use of cookies via the Network Advertising Initiative opt-out page. For Tawk.to, you can manage preferences through their chat widget or browser settings.
If we intend to use personal information for purposes beyond those described here, we will seek your consent. You can decline to provide personal information, though this may prevent us from offering certain services.
Information Sharing
We do not sell your personal information to third parties. We share personal information only in limited circumstances:
- With your consent, including opt-in for sensitive data.
- With subsidiaries, affiliates, or trusted third parties (e.g., Google, Tawk.to) to process data on our behalf, under strict confidentiality and in compliance with this Policy. For example, Google processes analytics and ad data, including obfuscated hashed data for enhanced conversions, while Tawk.to handles chat data as a processor.
- When we believe in good faith it's necessary to comply with law, enforce terms, prevent fraud, or protect rights, property, or safety.
- In aggregated, non-personal form (e.g., usage statistics) that doesn't identify individuals.
In a merger or acquisition, we will notify you before transferring data subject to a different policy.
Information Security
We implement appropriate security measures, including encryption, access controls, and regular reviews, to protect against unauthorized access, alteration, or destruction of data. Access is restricted to employees, contractors, and agents who need it for our services, bound by confidentiality.
Data Integrity
We process personal information only as needed and review practices to ensure accuracy. We rely on users to update their data.
Accessing and Updating Personal Information
We provide access to your personal information upon request. Contact us to correct, delete, or access data (free of charge, unless disproportionate effort is required). We may decline unreasonable requests.
Enforcement
We regularly review compliance. For complaints, contact us; we will respond and cooperate with authorities as needed.
Changes to This Privacy Policy
We may update this Policy; changes will be posted here with the new effective date. Significant changes will include prominent notice. Prior versions are archived for review upon request.
If you have additional questions, contact us at the addresses above.