Return Policy

Specialized Office Systems, Inc. is completely committed to your satisfaction. The following return policies apply to orders placed through Logo Expressions and our related services.

Because most promotional products are custom-made or imprinted to your specifications, returns for change of mind are not available in the same way as retail stores. That is standard practice across the promotional products industry. We do stand behind product quality: if something is defective, damaged in transit, or does not match your approved proof, we will work with you to make it right.

Food items

Based on federal law, to help ensure a safe food supply, the FDA does not allow us to accept returns of food items (coffee, tea, snacks, etc.). Food items are non-returnable.

Custom products

Printed products, promotional items, apparel, custom filing products, and similar custom or imprinted goods.

Proof approval

Please check your proof carefully—whether provided online, by email, or by fax. Once the proof is approved, its contents are your responsibility. Review all text and design thoroughly before approving.

Also pay attention to embroidery and screen printing locations and sizes (the proof size may not match the final imprint size and may be adjusted), and to imprint size and related details in the product presentation.

If the final product matches what you approved on the proof, return and exchange options are very limited. Custom and decorated products are generally not returnable for change of mind, ordering errors discovered after proof approval, artwork preferences after approval, or project changes after production has started.

If the final product does not match the approved proof, we will gladly replace the item with the correct product and/or information.

Defects & quality issues

Even when decoration matches the approved proof, manufacturing or material defects are not acceptable. Contact us if you receive products with issues such as:

• Broken, cracked, or non-functional items (not caused by misuse after delivery)
• Significant fabric, stitching, or material flaws
• Defective decoration (for example peeling, flaking, excessive misregistration, or illegible imprint due to production error)
• Wrong product, color, size, or imprint relative to your approved order or proof

For qualifying defects, we will work with you and the supplier to replace, remake, or otherwise resolve the affected items.

What is not considered a defect

• Minor dye-lot or color variation between proof/monitor and physical product, or between production runs
• Slight imprint-size or placement variation within industry and supplier tolerances
• Texture, sheen, or material differences within product specification
• Issues from customer-supplied artwork that was approved as provided
• Normal wear and tear after delivery

Damage in transit

If a package or product arrives damaged, contact us promptly and keep all packaging and contents for possible carrier inspection. Provide photos of the outer carton, inner packaging, and damaged goods. We will help coordinate a claim and arrange replacement or credit as appropriate.

How to report a problem

1. Contact us as soon as possible—ideally within 5 business days of delivery (or within 10 business days if the issue was not reasonably visible on receipt).
2. Include your order or invoice number, a clear description of the issue, and photos when relevant.
3. Do not discard product or packaging until we advise you.
4. Do not ship products back without prior written authorization. Unauthorized returns may be refused or not credited.

Cancellations

• You may request to cancel or change an order before production begins, subject to work already completed (for example art setup). Charges may apply for work performed.
• After proof approval (or after production has otherwise started), custom orders are generally non-cancellable and non-returnable.
• If a supplier allows a late cancellation, factory cancellation or restocking charges may be passed through to you.

Furniture

Please check your layout and parts list carefully. We cannot accept returns on custom designed furniture systems. If there is a problem with the system, we will gladly work with you to develop a solution. Please note that these solutions may involve additional costs to the client. If the furniture is otherwise returnable, we are happy to accept a return, less any restocking fee if applicable. Report shipping damage or defective parts promptly with photos so we can arrange repair, replacement, or a claim as appropriate.

Software

All software is sold as is, and no returns are accepted. If there is a challenge, we will work with you and our programmers to do our best to resolve it. Please read your license agreement and software contract carefully.

Quantity variance

Promotional product manufacturing may allow a small over- or under-run versus the ordered quantity, per industry and supplier standards. Unless otherwise agreed in writing, such variances are considered normal fulfillment and are billed or adjusted according to the quantity shipped.

Samples

Product samples, when offered, follow the terms on the quote or sample agreement. Unless otherwise noted in writing, samples are non-returnable once delivered.

Refunds

When a refund or credit is approved, we issue it to the original payment method when possible, or as account credit by agreement. Freight is refundable only when we, the supplier, or the carrier is responsible for the error or damage, unless we agree otherwise.

Contact us

For questions about an order, a proof, a defect, damage, or whether a return may apply, call 1-877-603-5646 or visit our Contact Us page. Please have your order or invoice number ready.

We may update this return policy from time to time. The version posted on this website at the time of your order applies to that order unless we agree otherwise in writing.